Belen Echandia Frequently Asked Questions

We endeavour to keep our website updated at all times, however if for any reason an item that you have ordered is no longer available or it will take longer to arrive than usual, we will contact you as soon as we become aware of the situation.

Your Belen Echandia luxury bag will be sent out according to the delivery option chosen at the time of purchase. On receipt of the products you must examine them thoroughly and will be deemed to have done so and to have accepted them unless you notify us that you have cancelled the order in accordance with our Refunds and Exchanges Policy.

How can I look after my Belen Echandia bags?

All Belen Echandia luxury leather items are made with Italian leather, which has been treated at Italian tanneries. If the leather becomes soiled, it is best to take it to a specialist leather cleaner or for simple stains, clean with an appropriate leather cream or wipe with a damp cloth.

How do I know if my bag is authentic?

You can be sure that your item is authentic if you purchase it on this site or from one of Belen Echandia's official stockists. All Belen Echandia leather bags come with original ticket and dust bag.

When purchasing a Belen Echandia leather handbag by any other means (second hand or otherwise) please ask for verification of authenticity, such as an original receipt or ticket. A genuine seller will be happy to provide you with full details of authenticity and if you have any doubts about the authenticity of your item, please do not hesitate to contact Customer Services.

Purchasing counterfeit goods (fake luxury items) is against the law and offending items can be confiscated and heavy fines imposed. Counterfeit goods will not meet the same standards as genuine products and may be produced and/or manufactured in factories, which do not meet safety standards or which breach employment laws or conditions. Please do not support other people's crimes. You may even be committing a crime yourself.

What is your Refund and Exchange policy?

Belen Echandia offers a no-quibble exchange or refund policy. You must inform us within 7 days of your intention to return your purchase of receipt and you must actually return it within 14 days. Please do not send anything back without first letting us know and if you are outside of the European Union it is your responsibility to fill in a CN22 customs form. You must write that the item is returned goods, or a repair, as applicable. Packages returned without a CN22 customs form or which do not state that the items are returned goods will automatically be rejected and returned to sender. There is nothing we can do about this so please take extra care. For more information see our Terms and Conditions.

Please note that this returns policy does not apply to items made to order or at a discount - all such orders are final. If you have a complaint about an item which has been made to order, we will replace it with the same item at our discretion.

Do you undertake repairs?

If your Belen Echandia purchase is faulty because of a manufacturing fault, we will be happy to repair it for you. Please note that there is a £15 postage, packing and handling fee for each item returned for repair, which shall be paid in full before the item is repaired.

Please call or email us with a request for a repair before sending anything. Should we agree to repair it, we will need your contact information, original receipt and a cheque for £15 made payable to Belen Echandia. We recommend that you package any item well and return it by special delivery. We cannot take responsibility for any items returned to us. When we receive the item, we will examine it and contact you. Please allow 6-8 weeks for return of any item that is accepted for repair.

Whilst our leather handbags and luxury accessories are made to a high quality finish we cannot accept responsibility for ordinary wear and tear. Contact Customer Services for suggestions for improving the quality of any item which has become a little jaded.

Can I order something my friend bought last season?

If an item that you particularly want is out of stock, please contact us to enquire about availability. It is possible that we have it in stock. We wil also be able to contact you first when an item that you have previously requested becomes available.

What kind of leather do you use?

We use calf leather and sometimes baby calf leather to make our luxury handbags and purses. For the AW08 season we were proud to see that Miu Miu, the Italian luxury company, is using 'our' wine leather and that Alexander McQueen has selected the same python we use for our clutch bags. You can read about our leathers on the About BE page.

Who else sells Belen Echandia handbags?

Belen Echandia handbags are sold in luxury boutiques and stores all over the world, including Harvey Nichols Riyadh, Harvey Nichols Dubai, Ounass Dubai and Bahrain, Clutch Seattle, Browns South Molten Street, Fred Segal Bettina Duncan. Belen Echandia handbags are sold in luxury boutiques in cities including New York, San Francisco, Seattle, Los Angeles, London, Stockholm and Copenhagen.